SHIPPING & RETURNS, TERMS & CONDITIONS, AND PRIVACY POLICY
SFC Shipping Policy
At SFC, we aim to get your custom orders delivered safely and on time. Here's how we handle shipping:
Shipping Methods
We currently ship using:
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USPS – Most standard deliveries
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UPS – For bulk and time-sensitive orders
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FedEx – Available upon request
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We'll choose the most cost-effective and reliable method based on your order size, weight, and delivery location.
Turnaround & Delivery Times
Production time begins after artwork approval and deposit receipt. Standard turnaround is typically 7–10 business days after final approval. Rush shipping is available upon request and may incur additional fees. For further details on turnaround times, visit our FAQ page.
Shipping Areas
We ship anywhere in the continental U.S. At present, SFC does not ship outside the United States.
Shipping Costs
Shipping is calculated at checkout based on package weight, size, and distance. Free local pickup is available in Texarkana area by appointment. Delivery may be available for bulk local orders — ask us!
Lost or Damaged Packages
While we do our best to pack everything securely, once your package is with the carrier, it’s in their hands. If your order arrives damaged, or doesn’t arrive, please contact us immediately so we can help file a claim to resolve the issue.
Questions?
Email us at shipping@swagfashionco.com with any special shipping requests, delivery deadlines, or to coordinate local pickup.
SFC Terms & Conditions
Terms & Conditions – Effective Date: 08/01/2023 (Revised 05/30/2025)
Thank you for choosing Swag Fashion Co. (SFC) for your custom apparel needs! We are passionate about delivering high-quality garments with designs that reflect your mission, message, and team identity. Please review the following terms, which govern your use of our services and website at feedmysouldesigns.com.
ORDERING AND PAYMENT
A 50% non-refundable deposit is required on all custom orders upon approval of your official quote. Orders under $50 must be paid in full. No production will begin until both your quote and artwork are approved, and the deposit is received.
Quote approval—whether signed electronically, by email, through our online form or via QuickBooks Estimate—is considered legally binding.
Order Finalization
Once your order is approved, it is considered final. Please carefully review all details, including garment type, sizes, artwork placement, and color accuracy. Orders cannot be modified or reduced after approval without additional charges.
Additional Items
If you require additional items after order finalization and that addition total is less than $200, you will be responsible for associated shipping charges, as garments are ordered in bulk to keep your costs low.
ARTWORK SUBMISSION & FEES
Artwork Requirements
For the best print quality, we recommend submitting high-resolution PNG, PDF, AI, or EPS files. Low-quality artwork (e.g., JPG or web-saved images) may require additional design work and additional charges.
If your artwork needs editing or vectorization, an art fee of $40 per hour, with one hour minimum after the first 30 minutes, may be applied. This fee must be paid before your order is released, even if payment for the original order has already been made.
Mockups & Color Display
We provide digital mockups prior to printing, but please note that screen displays may vary. Color accuracy is not guaranteed due to screen pixelation and device calibration differences.
SFC reserves the right to decline print requests if the artwork does not meet our quality standards and the customer declines suggested improvements.
DELIVERY & SHIPPING
Turnaround Time
Standard turnaround is typically 5–7 business days from approval and deposit receipt, but may vary depending on order size, garment availability, and seasonal workload. You will be notified prior to beginning production, when your order will be ready.
Fulfillment Options
See the above SFC Shipping Policy
SFC is not responsible for delays caused by supplier issues, inclement weather, or acts beyond our control.
TAX & SALES COMPLIANCE
Texas sales tax will be added to all orders unless a valid tax-exempt certificate or resale permit is provided before invoice payment. No retroactive tax refunds will be issued once payment is processed.
RETURNS & EXCHANGES
Refund Policy
Because custom orders are made specifically for you, no refunds will be issued once your quote is approved and the job has begun. We want you to love your order, and our team will work with you to ensure the process is clear and smooth from the start.
Defective or Damaged Items
We stand behind our work! If any item arrives defective or damaged:
Email returns@swagfashionco.com within 3 days of delivery.
Include your order number, a description of the issue, and photos (if applicable).
Our team will review the request and provide next steps.
DATA & PRIVACY
We collect only the data necessary to complete your order (name, contact info, artwork, etc.) and never sell your information. Our full Privacy Policy is available on our website for your review.
NEED HELP?
We’re here to help! If you have any questions before or after your order, contact us at:
Call/Text: 903.308.0187
SFC Privacy Policy
Privacy Policy for Swag Fashion Co., formerly Soul Food Creations (SFC) and swagfashionco.com
Effective Date: 08/01/2023 (Revised: 05/30/2025)
Introduction:
This Privacy Policy outlines how Swag Fashion Co. (formerly Soul Food Creations) (“SFC,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards the information you provide when using our website or engaging our services. We are a Texas-based custom apparel business dedicated to faith, community, and helping you wear your message with purpose.
Your privacy is important to us. This policy explains what information we collect, how we use it, and your rights as a user of our website, services, or forms.
1. Information We Collect:
We collect limited personal and business information necessary to fulfill orders, communicate with you, and improve our services. This includes:
Contact Information: Name, business name (if applicable), email address, shipping and billing addresses, and phone number.
Order Details: Shirt sizes, garment types, design preferences, artwork files, and special instructions.
Payment Information: While we accept payments via Stripe and QuickBooks, we do not store sensitive payment details. Card information is processed securely and is not accessible to our staff unless you’ve explicitly authorized storage, and even then, full card data (e.g., full number, expiration date, CVC) is never visible.
Legal Documentation: Tax-exempt forms or resale permits (if provided for nonprofit or business orders).
Form Submissions: Data collected through order forms, group order/startup storefront requests, or contact and newsletter forms.
Written Records: Information shared through calls, texts, and emails is sometimes retained for order tracking and customer service.
2. How We Use the Information - We use your information to:
Fulfill and Process Orders: Including communication, artwork approval, production, packing, and shipping.
Provide Customer Support: Answering questions, managing reorders, and following up as needed.
Offer Optional Storefront Services: Setting up and maintaining your private storefront for reordering.
Optional Email Marketing: We only use your email for newsletters or promotions if you opt in. No cold calls or spam.
Legal Compliance: Fulfilling tax, order documentation, or regulatory obligations.
Improve Website Performance: Using built-in GoDaddy analytics tools.
3. Third-Party Tools & Sharing
We only share your information when it’s required to fulfill your order or provide services you’ve requested. Third-party services we use include:
JotForm: For custom order and storefront forms.
GoDaddy: For website hosting and built-in analytics.
Stripe and QuickBooks: For secure online payments.
Embroidery & Shipping Partners: Shared only as needed to complete your order (e.g., your shipping address or garment mockup for embroidery).
4. Cookies & Analytics
Our site uses Wix's built-in cookies and analytics tools. We do not use any additional tracking scripts like Meta Pixel or Google Analytics at this time.
5. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect or store data from anyone under this age.
6. Data Retention
Customer files are retained securely after your order is complete to support reorders and for historical reference. You may request to update or remove your data at any time.
7. Your Rights
You have the right to:
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Request access to or deletion of your stored information
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Update or correct your contact or order details
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Opt out of any email communications
Simply contact us at:
Call or Text: 903.308.0187
8. Updates to This Policy
We may revise this Privacy Policy as needed. Any significant changes will be posted here and noted on our site. Continued use of our site or services implies agreement.